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FAQ (Frequently Asked Questions)

  • Do you provide COD (Cash-On-Delivery)?
    Delhi / NCR Yes! We provide COD services at your nearest metro station. Other City No! We deal on our lowest price and can't give COD offer due to long remittance cycle. We work on 100% advance payment for other city. You can pick-up at our store as well. To get Proforma Invoice, please contact Mr. Akhil at +91 9990097060.
  • Is this price including installation cost?
    No! Published price is only for products cost and Installation cost is additional. You can call our Customer Care at 0120-4961346 for exact quotation.
  • Is your product Genuine? How do I know?
    We are Authorized Channel Partner of HIKVISION, CP Plus and Dahua surveillance products and you can get our information from Principle company. You can call them for cross verification.
  • HIKVISION do not support for online purchase. Is it true?
    Yes! It is true. HIKVISION, CP Plus, Dahua, Panasonic and all other companies do not provide warranty services and technical support to those products, which are purchased through e-commerce portal where Payment Gateway involved. We provide GST Bill to avail warranty services, our bill is not as e-commerce portals.
  • What about warranty? Do you provide warranty service onsite?
    Warranty services available and their warranty periods varies model-to-model, please read the product page for warranty duration. No! All these products come with Off-Site warranty. You've to send it back or respective service center to avail warranty services.
  • Do you provide replacement for faulty products?
    No! These companies do not provide replacement of any product even for DOA. Therefore, we do not provide replacement, we only provide warranty services. As for example, you faced issue with an CCTV and you deposit the faulty product at our office, we send it to principle company to avail warranty services. Whenever I receive product from company (repaired/replacement), we’ll call to you for self-pick-up. As such, these branded company product error is very less (less that 1%).
  • Why Amazon Cheaper as compared to your website?
    It is not true. Only combo products are cheaper where Hard Disk, Cable and Power supply included in that combo. Because of refurbished HDD is being sold and there is no quality parameters for Cable and Power Supply. Where Seagate Surveillance 2TB HDD is about Rs. 4800, Refurbished Seagate HDD is about Rs. 2700-2800. Cable cost varies between Rs. 450 to Rs.1700. You can compare individual products and if you find lower than our company, please let us know to work on it.
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